Repair & returns
Faulty, wrongly ordered or worn out after years? Fill in the form — we check what’s possible.
How the return works
Wrongly ordered, faulty or worn out after years — just tell us what’s up. We check what’s possible.
How it works
- Fill in the return form
- Print it out and put it in the parcel
- Send the parcel to us — we’ll get in touch once it arrives
Important
- Don’t forget your address & contact details
- State the reason for the return
- State the item description or item number
Frequently asked questions about returns
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How do I send in a faulty or wrongly ordered part?
Fill in our return form, print it and put it in the parcel. That way we know immediately what it’s about and can react quickly.
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What do I have to state in the return form?
Your name, your address, e-mail and phone number — and the reason for the return as well as the article name or article number.
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How long does processing a return take?
We get back to you as quickly as possible after the parcel arrives. For simple cases, often a few days.
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Who bears the shipping costs for repair returns?
For a justified warranty repair we cover the return shipping costs. For wear or cases outside the warranty, you bear the shipping costs yourself.
Return form
Simply fill it in, print it & put it in the parcel.